Warranty Coverage
The warranty applies to all products purchased through our online store.
It covers manufacturing defects or malfunctions resulting from normal product use.
The warranty does not cover damages caused by misuse, accidents, drops, or unauthorized modifications.
Warranty Period
The warranty period varies depending on the product type and is specified on each product page.
If no warranty period is mentioned, a 12-month warranty from the purchase date will apply.
Warranty Eligibility Requirements
• Proof of purchase (invoice or order number) must be provided.
• The product must be in its original condition, not broken or modified by the customer.
• The product will be inspected by our team or an authorized service center before any action is taken.
Warranty Solutions
If a manufacturing defect or covered malfunction is confirmed, the customer is entitled to:
• Free product repair, or
• Product replacement with a new one (if repair is not possible), or
• Full refund (if repair or replacement is not available).
Warranty Exclusions
• Damages caused by misuse or negligence.
• Malfunctions due to failure to follow product instructions.
• Damages caused by natural disasters (fire, flood, lightning, etc.).
• Consumable products (such as oils, perfumes, batteries, etc.) unless proven to have a manufacturing defect.
How to Submit a Warranty Claim
• Contact us via email at hayatruescent@gmail.com.
• Provide a detailed description of the issue, along with photos or videos if possible.
• Your request will be reviewed, and you will receive a response within 3 business days at most.